Service · Customer service
An AI agent that answers your WhatsApp and Instagram
It replies in seconds at any hour with your business information, books appointments, takes down details and saves every conversation in your CRM. When a person is needed, it hands the conversation over with the context already written.
What he does
Most of the messages a business gets are repeats: the hours, the price, whether there's room, how to get there. The agent answers those messages in your words and with your information, and frees your team for the ones that need someone.
- Answers with the information you give it: hours, prices, policies, location, FAQ.
- Books reservations, visits, trial classes or calls on your calendar.
- Qualifies: asks the questions your best salesperson would ask before passing the contact along.
- Saves every contact in the CRM with its conversation, so nobody gets lost in an employee's phone.
- Hands off to a person anything that's a complaint, an exception or a big sale, with a written summary.
What your customers ask, by industry
The agent starts from a template for your industry and gets trained on your information. This is what comes up most in each one:
| Industry | What they ask most | What the agent does |
|---|---|---|
| Food service | Reservations, hours, menu, takeout orders | Takes the reservation with day, time, party size and name, and passes large groups to a person |
| Hospitality | Availability, rates, directions, pets, check-in | Answers with your information and moves the booking to your direct channel, in Spanish or English |
| Real estate | Whether the property is still available, price, viewing | Asks about area, budget and payment method, and books the viewing with your realtor |
| Fitness | Membership price, class schedule, trial class | Books the trial class and follows up the next day with anyone who didn't show |
| Events | Tickets, times, entry, minimum age | Answers questions about the date and sends the ticket link |
| Artists | Bookings, dates, rider | Asks for city, date, venue and budget, and hands the inquiry to the manager ready to go |
| Distribution | Price, stock, orders, delivery status | Takes the order however the customer sends it and sets it up to be quoted |
The rules it follows
WhatsApp treats two situations differently. When a customer messages you, a 24-hour window opens in which the agent can reply freely. To message someone outside that window you have to use approved templates, and the person has to have agreed to receive messages from your business.[1] The WhatsApp Business policy also requires you to respect anyone who asks to stop receiving them.[2]
On Instagram, the agent answers direct messages from people who write to you. It doesn't go out and message accounts that never wrote to you.
Since it saves names and phone numbers, it handles personal data. In Mexico that requires a privacy notice that says what data you keep and why; the agent can send the link in its first message. The chatbot guide for restaurants explains it in more detail.
How it's set up
You give us your information
Hours, prices, policies, the questions you get most and who gets notified in each case. If it isn't written down, we write it together.
We train the agent
It starts from your industry's template and gets adjusted with your information and the way you talk.
We connect the channels
WhatsApp, Instagram, your calendar and the CRM where every contact is saved.
We test it with two phones
End to end, like a real customer, before we hand it over.
Your team gets a short guide
How to see the conversations, when to step in and how to ask for changes.
How much it costs
It's in the Website + chatbot package: from USD 400 setup and USD 59 a month, ready in 14 business days. The agent needs a site of your own where your information can be read, so it comes with the website.
FAQ
Can I use the WhatsApp number I already have?
Almost always, yes. The agent runs on the WhatsApp Business API, which needs a connected number. In the Audit we check whether it makes sense to move your current number or use a new one, and what happens to your chat history in each case.
Does the agent say it's an AI?
Yes, in its first message. People who just want a reservation or a price don't mind, and anyone who'd rather talk to a person can ask for one at any time.
What happens when it doesn't know the answer?
It doesn't make things up. It takes down the details, alerts the right person on your team and hands over the conversation with the context written out. Every week we review what it couldn't answer and add it to its information.
Does it answer in English?
Yes. It answers in whatever language people write in, with the same information. That's especially useful for hotels, vacation rentals and real estate agencies with foreign buyers.
Can it message my customers to offer them something?
Only people who agreed to receive messages from your business, and only with templates approved by WhatsApp. The agent doesn't send cold messages: besides going against WhatsApp's policy, it's the fastest way to get your number blocked.
Can I cancel?
Yes. It's month to month, with no long contract. The contacts and conversations stay in your name.
Free Audit
Start with the free Audit
A guided 15 to 25 minute questionnaire about how your business works today. A person reviews it, and within 24 to 48 business hours you get a map of what to do first, with the reason for each item. The map is yours, whether you hire us or not.
- Food serviceRestaurants, bars, cafes and bakeries
- HospitalityBoutique hotels, vacation rentals and tours
- Real estateReal estate agencies, developers and brokers
- FitnessGyms and studios
- EventsProduction companies, promoters and venues
- ArtistsArtists, DJs and managers
- DistributionWholesalers, hardware stores and importers
Pick your industry to open its questionnaire. Would you rather talk it through first? Message us on WhatsApp.
The Audit is only available in Spanish for now. If you'd rather talk in your language, message us on WhatsApp or at hola@eltio.net.
Sources
- Meta, “Pricing on the WhatsApp Business Platform”, developer documentation. developers.facebook.com/docs/whatsapp/pricing
- WhatsApp, “WhatsApp Business Messaging Policy”. whatsappbusiness.com/es-la/policy