EL TÍO · WEBSITE
HOTELS, VILLAS AND RENTALS
Get found when people look for a place to stay.
A website on your own domain, in each guest's language and ranked on Google and in ChatGPT, Perplexity and Gemini, with direct booking and no commission in between.
From USD 300 · See packages · Free Audit
The Audit is only available in Spanish for now. If you'd rather talk in your language, message us on WhatsApp or at hola@eltio.net.01
Before arrival
- 01Before arrivalGetting found when someone looks for a place to stay in your area.
- 02The inquiryThe 11 p.m. message, answered.
- 03The front deskCheck-in, and the guest's data somewhere that's yours.
- 04The roomThe stay, and what can be offered before anyone asks.
- 05CheckoutThe final bill, the invoice and what gets recorded.
- 06AfterwardThe guest who already left, who is the cheapest one to bring back.
- 07ReceptionThe Audit: what gets measured, what gets organized and in what order.
YOUR WEBSITE
The front door that charges no commission
From USD 300 and USD 39 a month. See packages
Your own domain
Your property's website in your name, with photos, rooms, location and direct inquiries.
8 languages
Spanish, English, Portuguese, French, German, Italian, Chinese and Japanese, for guests coming from far away.
Google and AI
Ranked to show up when someone looks for a place to stay in your area, in ChatGPT, Perplexity and Gemini too.
02
PLUS, FOR YOUR INDUSTRY
What you can add to the website
These are extras. With them, your guest history stops living inside a platform that isn't yours.
CRM
Each guest with their full history, which is exactly what the middleman doesn't give you.
Your customer data, organized
Guests from every channel merged by person, not by booking.
Your own newsletter
Your own list to fill the low season by writing to people who have already stayed with you, with no commission in between.
Chatbot that answers and qualifies
It handles inquiries in several languages and at any hour, which is when a European's inquiry comes in.
03
THE SIDEWALK
What happens when there's no one at the front desk
A boutique hotel or a villa lives with a silent partner. The middleman takes a cut of almost every booking and, worse, keeps the guest's contact information. The next year you pay again for the same guest.
An inquiry that comes in at eleven at night waits until morning.
BACK OF HOUSE
All of this happens when no one is watching.
It's the work no website in this industry shows a single photo of. And it's exactly where the data gets lost: on the night shift, in the daily list, in the housekeeping room and at closing.
04
THE FRONT DESK
What we review, door by door
We come in for a specific problem and look at the whole operation. Often what pays off most isn't what the owner came looking for, and saying so is part of the job.
BOOKINGS
What share of your occupancy pays commission and what happens with direct inquiries.
OPERATIONS
Check-in, coordination and everything the front desk does twice.
DATA
Who has stayed before and whether that list exists outside the platform.
MARKETING
The website, the photos, the reviews and the B2B channel for agencies and planners.
GUEST SERVICE
The inquiry that comes in at three in the morning from another time zone.
TEAM
What the front desk could handle with better tools.
SOFTWARE
PMS, booking engine, channel manager and what doesn't talk to what.
05
THE NIGHT BELL
Four stages, always in this order
We audit
We look at how the property works today, area by area. Not impressions: data.
We optimize
The process gets sorted out before it's automated. Automating something bad makes it faster, not better.
We automate
Only what makes sense for your operation, not what's trendy.
We train
Your team ends up knowing how to run it. Otherwise, in three months nobody uses it.
CHECKOUT
After the foundation
Examples of what can be put in place once the foundation is there. What fits your property comes out of the Audit.
Stay Link
One link per booking: check-in, WiFi, house information, concierge, transportation, experiences and how to report a problem.
Guest Revenue
Extra services offered at the right time to the right guest: transfers, a private chef, spa, boat, experiences.
Partner Engine
Travel agencies, wedding planners, concierges and event organizers as a channel of your own, with follow-up.
THE ROOM
First we look. Then we decide.
- Guided questionnaire, 15 to 25 minutes
- All seven areas, plus what's specific to your industry
- A map of what's worth doing now and later
- A person reviews it before it reaches you
- Written proposal and online payment, no calls
Whatever it costs to put in place shows up on the map, with the scope of each item next to it.
48
hours · delivery08
THE FRONT DESK
What people usually ask
Without the booking platforms I can't fill up.
Agreed, and we're not suggesting you leave them. We're suggesting that the inquiries already coming to you directly don't get lost.
I already have a booking engine.
Perfect, it gets connected. The problem isn't the engine: it's what happens before, on WhatsApp.
I don't want to bother my guests.
Neither do we. That's why we offer little, at the right moment, and measure whether it bothers anyone.
My front desk already answers.
Yes, during business hours. A European's inquiry comes in at three in the morning.
If there's nothing worth doing, we tell you
Free: a 15 to 25 minute questionnaire and the map of your operation. If the Audit finds nothing worth implementing, the map is still yours. If you have questions about the map, write to us on WhatsApp or Instagram: the proposal arrives in writing and is paid online, no calls.
